Privacy Policy

This Privacy Policy explains how FazenHaus, part of the Fazen ecosystem, handles personal information when you visit our website, purchase a digital product, create a wedding website, manage guest links, collect RSVP responses, or contact support.

We collect information to provide the product, process orders, operate wedding websites, manage RSVP workflows, improve reliability, prevent misuse, and communicate with users.

The information we collect depends on how you use FazenHaus. It may include account details, order details, couple information, wedding event details, guest names, guest contact details, RSVP responses, messages, uploaded media, support requests, and technical usage data.

Payment providers may process billing details, transaction identifiers, taxes, payment status, and related metadata. FazenHaus does not need to store full card numbers when payments are handled by third-party processors.

Wedding websites often include personal details such as names, dates, venues, schedules, photos, stories, guest lists, RSVP status, attendance counts, meal preferences, and notes submitted by guests.

Couples or account holders are responsible for making sure they have the right to add guest information and share wedding content through FazenHaus.

We use information to create and host wedding websites, personalize guest links, collect RSVP responses, process payments, deliver product access, send transactional email, provide support, maintain security, analyze product performance, and improve FazenHaus.

We may also use limited information for marketing, launch updates, product education, and advertising measurement where allowed by law and user settings.

FazenHaus may use cookies, pixels, local storage, analytics tools, and advertising measurement technologies to understand website performance, improve user experience, measure paid traffic, and support future Meta Ads or similar campaigns.

You can control cookies through your browser settings. Some settings may affect how the website or checkout experience works.

We may share information with service providers that help us operate FazenHaus, including hosting, database, authentication, payment processing, email delivery, analytics, image handling, marketplace-related automation, customer support, and security tools.

Current or planned providers may include Supabase, PayPal, Lemon Squeezy, Resend, marketplace services, analytics providers, and infrastructure partners. They receive information only as needed to perform services for FazenHaus.

Where GDPR-style legal bases apply, we process personal information to perform our contract with you, fulfill legitimate business interests, comply with legal obligations, protect the platform, or based on consent when required.

You may withdraw consent where processing depends on consent, but this does not affect processing already completed before withdrawal.

We keep information only for as long as reasonably needed to provide FazenHaus, maintain records, resolve disputes, comply with legal obligations, support security, and improve the platform.

Wedding website data, guest data, and RSVP data may be deleted, archived, or exported depending on product settings, account status, support requests, and operational requirements.

FazenHaus operates for a global audience and may use providers located in different countries. Your information may be processed outside your country of residence, including by cloud, payment, email, and analytics providers.

When required, we use reasonable safeguards and provider commitments designed to protect information across jurisdictions.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, objection, or information about how your personal data is used and shared.

California residents may also have rights to know, delete, correct, opt out of certain sharing, and avoid discrimination for exercising privacy rights. We do not sell personal information in the traditional sense, but advertising or analytics tools may be considered sharing under some privacy laws.

We use reasonable technical and organizational measures to protect personal information. No online service can guarantee perfect security, so users should keep account access, admin links, and guest management exports private.

FazenHaus is intended for adults planning or managing weddings and related events. We do not knowingly collect personal information from children as account holders or purchasers.

To request privacy support, contact hellofazen@gmail.com, WhatsApp 0818566006, or Instagram @fazenhaus.

Business address: Jalan Perwira Utama, Komplek Golden Gatsu, Medan Sunggal, Kota Medan, Indonesia.